1. Acceptance of these terms
These Terms and Conditions are a binding agreement between you and VAV LLC (Entity No. 0008121998). They apply to the VAV app and to every account, wallet, order, transfer, earn product, AI plan, and referral feature.
By accessing or using VAV you agree to these terms, the Client Agreement, the Privacy Policy, the Anti-Money Laundering Policy, the Trading Conditions, the Risk Warning, and, if you refer others, the Partner Agreement. If you do not agree, you must not use the services. You must be at least 18 years old.
2. The account and security
You must register with information that is true and keep it up to date. We may require identity verification before some features are enabled. You must not sell, lend, or share the account.
You are responsible for protecting your sign-in, including your password and, if you enable it, your authenticator app and recovery codes. We may treat activity from a signed-in session as authorized by you. Notify Support if you suspect unauthorized access.
3. The service we provide
VAV gives you software and an account to view markets, hold balances, place orders, transfer assets, and use plans that are enabled for you. We try to keep the service available, but we do not guarantee uninterrupted or error-free operation.
We may add, change, or remove a feature, market, or limit, and we may perform maintenance that interrupts access. Market data and AI output are provided for information. They are not investment advice and they are not an offer that must be filled at the displayed price.
4. Acceptable use
You must not use VAV for money laundering, terrorist financing, fraud, sanctions evasion, or market manipulation, including spoofing, wash trading, or spreading false information to move a price. You must not probe, scan, or attack the service, or attempt to reverse engineer it except where the law expressly allows that.
You must not use bots or scripts in a way that degrades the service or bypasses limits, and you must not upload malware or interfere with other users. We may investigate and may suspend the account while we do.
5. Fees and amounts you owe
Maker fee is 0.1% and taker fee is 0.15%, before tier changes. Pro tier receives a 25% discount on trading fees. Elite tier trading fees are 0%. Other fees shown in the app, including deposit, withdrawal, network, and plan fees, also apply. Subscription or plan fees are non-refundable except where the law requires otherwise.
We may change fees with notice in the app. You authorize us to deduct fees and other amounts you owe from your balances. If a commission earn cycle is capped, active AI investments may be cancelled without refund as disclosed in the app.
6. Intellectual property
The app, brand, text, graphics, and software belong to VAV or its licensors. We grant you a personal, revocable, non-exclusive, non-transferable license to use the app for your own account in line with these terms.
You may not copy, resell, or create a competing service from the app, and you may not remove proprietary notices. Feedback you send us may be used to improve the service without any duty to pay you.
7. Disclaimers and liability
The services are provided on an “as available” basis. To the maximum extent permitted by law, VAV disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Digital-asset markets are risky, and you can lose your capital, as the Risk Warning explains.
To the maximum extent permitted by law, VAV is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or market losses. Our total liability arising out of the services will not exceed the greater of one hundred US dollars or the fees you paid to VAV in the three months before the claim. These limits do not apply where the law forbids them, including liability that cannot legally be excluded.
8. Disputes, changes, and contact
These terms are governed by the laws of the State of New Mexico, excluding conflict-of-law rules. Disputes will be resolved by binding individual arbitration in New Mexico, except either party may go to court for temporary injunctive relief. Where the law allows, you and VAV waive class actions.
We may update these terms. The new date will show in the app, and material changes will be notified in the app or by email. If you keep using VAV after the update takes effect, you accept the updated terms. Questions can be sent through Contact Us in Support.