1. Parties and acceptance
This Client Agreement is between you and VAV LLC (Entity No. 0008121998), a domestic limited liability company organized under the New Mexico Limited Liability Company Act (Chapter 53, Article 19 NMSA 1978). It governs your account and your use of the VAV app.
By creating an account, clicking to accept, or using any service, you agree to this Client Agreement, the Terms and Conditions, the Privacy Policy, the Anti-Money Laundering Policy, the Trading Conditions, and the Risk Warning. If you do not agree, do not use VAV.
2. Eligibility and the account
You must be at least 18 years old and able to form a binding contract. You must not be barred by sanctions or by the laws of the country where you live. You confirm that you open the account for yourself, not for an undisclosed third party, unless we have agreed otherwise in writing.
You must give accurate information and keep it updated. We may require identity verification before deposits, withdrawals, or higher limits. One person should maintain one account unless we approve another. We may refuse an application without giving a reason, where the law allows.
3. Services
VAV provides a digital-asset account. Depending on what is enabled for you, the services can include spot wallets, futures trading, transfers, earn products, and AI investment plans. A feature can be limited by country, verification level, or risk checks, and can be changed or withdrawn.
VAV does not provide personal investment, tax, or legal advice. Market data, AI output, and plan descriptions are general information. You decide whether to trade, transfer, or allocate funds.
4. Your responsibilities
You are responsible for your password, authenticator app, recovery codes, and devices. Any instruction sent from your signed-in session can be treated as yours. Tell us immediately through Contact Us if you believe the account is compromised.
You must use the services lawfully. You may not share access, manipulate markets, abuse promotions, or use the account for activity banned by the Anti-Money Laundering Policy. You are responsible for your own tax reporting.
5. Orders, balances, and transfers
An order, transfer, or plan allocation is effective when the app confirms it. We may reject or cancel an instruction that fails a balance, price, risk, or compliance check. You should review the asset, amount, and destination before you confirm, because blockchain transfers are usually irreversible.
Balances shown in the app are the record of your claim on assets held for the service, subject to open orders, locks, fees, and holds. Title and the ability to withdraw can be restricted while a review is open or while funds are locked in a plan.
6. Fees and locked funds
Trading, deposit, withdrawal, and plan fees shown in the app or in the Trading Conditions apply to your activity. You authorize us to deduct fees and amounts you owe from your balances. If a balance is in the wrong asset, we may convert only as far as needed to collect an amount you owe, at the rate then available.
AI investments lock Spot funds for the plan term. If a commission earn cycle is capped, active AI investments may be cancelled without refund as disclosed in the app. Subscription or plan fees already charged are not refundable except where the law requires a refund.
7. Risk, suspension, and liability
Digital-asset trading can result in the loss of all funds you deposit or allocate. The Risk Warning is part of this agreement. You accept that prices move quickly, leveraged positions can be liquidated, and technology can fail.
We may limit, suspend, or close an account for security, failed verification, suspected abuse, a legal request, or a breach of these terms. To the maximum extent permitted by law, VAV is not liable for indirect or consequential loss, lost profits, or market losses. Our total liability in connection with the services will not exceed the fees you paid to VAV in the three months before the claim, or one hundred US dollars, whichever is greater, except where the law does not allow that limit.
8. Ending the agreement and governing law
You may stop using VAV and ask Support to close the account, subject to open orders, locked plans, unsettled transfers, amounts you owe, and records we must keep. Provisions on liability, records, and disputes survive closure.
This agreement is governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Disputes will be resolved by binding individual arbitration in New Mexico, except that either party may seek injunctive relief in a court of competent jurisdiction for misuse of the service or intellectual property. You waive any right to participate in a class action, where the law allows that waiver.