1. Who we are
This Privacy Policy explains how VAV LLC (Entity No. 0008121998), a New Mexico limited liability company (“VAV”, “we”, “us”), collects, uses, shares, and stores personal information when you use the VAV app, websites, wallets, trading services, transfers, referral program, and AI investment plans.
By creating an account or continuing to use VAV, you acknowledge this policy. If you do not agree, do not use the services. This policy sits alongside the Client Agreement, Terms and Conditions, and Anti-Money Laundering Policy.
2. Information we collect
Identity and contact data includes your name, email, phone number if you provide one, date of birth, country, residential address, and a profile photo. When verification is required we collect government identity documents, a selfie or liveness check, and supporting proof such as address or source-of-funds information.
Financial and transaction data includes wallet addresses, deposit and withdrawal details, balances, order and trade history, transfers, earn activity, AI plan allocations, fees, referral credits, and records needed to operate and reconcile your account.
Technical data includes device type, operating system, app version, language, IP address, approximate location derived from that address, log-in times, and security events such as failed sign-in attempts. We also keep support messages you send us and notices we send you.
3. How we use information
We use personal information to open and maintain your account, show balances, accept and settle orders, process deposits and withdrawals, run AI investment plans, calculate referral rewards, and send service messages about security, orders, and policy changes.
We also use it to verify identity, screen for sanctions and fraud, investigate suspicious activity, secure sign-in (including an authenticator app where you turn it on), fix errors, understand how the app is used, and meet legal, tax, accounting, and compliance duties.
We do not sell your personal information. We do not use your KYC documents to advertise third-party products.
4. When we share information
We share information with service providers who host the app, send email, process payments, check identity, or store records, and only so they can perform that work for us. They may not use it for their own marketing.
We may share information with banks, payment partners, blockchain analytics providers, and other financial institutions when that is needed to complete a deposit, withdrawal, or transfer. We may disclose information to regulators, law enforcement, courts, or tax authorities when the law requires it or when we need to protect VAV, our users, or the public.
If the business is reorganized, sold, or transferred, account information may pass to the successor on the same privacy terms, unless the law requires otherwise.
5. Wallets, trading, and plans
Spot, futures, and earn balances are recorded against your account so we can show positions and settle trades. Blockchain transfers are public by nature: a wallet address and the related transaction can be seen on the network even though your legal name is not written on the chain.
AI investments lock Spot funds for the plan term. If a commission earn cycle is capped, active AI investments may be cancelled without refund as disclosed in the app. Those records are kept as part of your account history.
6. Security and how long we keep data
We use access controls, encryption in transit, and account tools such as passwords and optional authenticator-app sign-in. No method of storage or transmission is completely secure. You are responsible for keeping your password, authenticator, and recovery codes private.
We keep information while your account is open and afterwards for as long as we need it for disputes, security, tax, accounting, or legal duties, including anti-money laundering record keeping. When we no longer need it, we delete it or irreversibly anonymize it, unless we must retain a copy.
7. Your choices
You may review and update profile details in the app. You may ask for access, correction, or deletion where the law allows. We may refuse a deletion request when we must keep the information for security, fraud prevention, or a legal duty, or while an order, plan, or investigation is open.
You can turn marketing-style notices off where the app offers that control. Service and security messages, including sign-in alerts and changes to these policies, will still be sent. Privacy requests can be made from Help Center or Contact Us.
8. Children, changes, and contact
VAV is not for anyone under 18. We do not knowingly collect personal information from children. If we learn that we have, we will close the account and delete the information unless the law requires us to keep it.
We may update this policy. The “last updated” date will change, and if the change is material we will tell you in the app or by email. The current version is the one shown in the app. Questions about this policy can be sent through Contact Us in Support.